Any customer purchasing goods online will have 14 days from the date of delivery to contact us about returning their item. Customers will also have an additional 14 days from this point to return the unopened item back to Brass Neck Rum Ltd.
We can refund the full value of any product(s) purchased, provided the following conditions are met:
- You are able to return the product(s) in question to us within 30 days of receipt of the order.
- Unless faulty, your items are returned to us in a resalable condition. This means unopened, in the same condition you received them and with packaging, labels and contents intact.
If you are unhappy with your purchase at all, please do get in touch at hello@brassneckrum.co.uk and we’ll take care of everything.